FAQ

What is the method of payment?

We've partnered with Stripe so you can make secure, convenient, and reliable payments using your credit card. To buy something, click Add to Cart and your cart will appear. Once you have all the products you want, click Proceed to Checkout to pay, and we'll guide you through the process.

What if I want to cancel my order?

Unfortunately, we are unable to cancel orders once they have been completely checked out. Once the invoice is finalized, it cannot be edited.

I want to edit the items in my order. Can I do this?

We also cannot edit items once an order has been placed. To prevent delays or mix-ups in the preparation of your order, we ask that you double-check your items before proceeding to checkout. This policy also applies to items that were accidentally ordered, multiple orders of one item, and other requests.

What if I forgot my password?

Not a problem. In the log-in window, just click on Get help (it's at the bottom). Follow the on-screen instructions to reset your password. If you're still having trouble, we're here to help! Email us at animehauz@gmail.com.

I can't log in! I think I forgot my username or email address.

Don’t worry, it happens all the time. Call our hotline at +1 (747) 283-4767 or email us at animehauz@gmail.com.

Is my personal information safe?

We guarantee it. You can review our Privacy Policy for more details.

Can I have more than one account?

To prevent confusion and overlapping orders, we only allow one account per customer.

Should we find that a customer has multiple accounts, we reserve the right to cancel any orders made with those accounts. Refunds for these orders will be subject to the discretion of our Customer Service Team. That's why it's important to check if you may have accidentally registered with more than one email address.

Help! I have more than one account.

This can be easily corrected. Email us and let us know which account you'd like to keep, and we'll shut the other one down for you.